Frequently Asked Questions (FAQs)
1. General Information (1–15)
1. What is Casual Fits MY?
Casual Fits MY is a curated platform offering premium bundle and designer-inspired apparel with a focus on quality and exclusivity.
2. What type of products do you sell?
We specialise in premium bundle clothing, including streetwear and outdoor pieces.
3. What does “bundle premium” mean?
It refers to pre-owned clothing that is carefully selected for high quality and branded value.
4. Are your items authentic?
Yes, all items are checked to ensure authenticity and quality standards.
5. Where do you source your products from?
We source globally from trusted suppliers and curated collections.
6. Are all items second-hand?
Most items are pre-owned, but some may be deadstock or like-new condition.
7. Do you sell brand new items as well?
Occasionally, we offer brand new or unworn pieces.
8. Who is your target customer?
Individuals who appreciate premium fashion, rare finds, and unique style.
9. Do you have a physical store?
Currently, we operate primarily online.
10. Where are you based?
We are based in Senawang, Negeri Sembilan, Malaysia.
11. How often do you update new arrivals?
New items are added regularly depending on stock availability.
12. Can I reserve items?
Reservations are not guaranteed and are subject to availability.
13. Do you restock sold-out items?
Most items are one-of-one and will not be restocked.
14. Are your items limited?
Yes, most pieces are limited and unique.
15. Why choose Casual Fits MY?
We provide curated, high-quality pieces with a premium shopping experience.
2. Product & Quality (16–35)
16. What condition are your items in?
All items are in good to excellent condition unless stated otherwise.
17. Do items have defects?
Minor defects may exist due to pre-owned nature and will be disclosed.
18. Are all items cleaned before selling?
Yes, items are cleaned and prepared before shipping.
19. Do you repair items before selling?
Basic repairs may be done if necessary.
20. Are colours exactly as shown in photos?
We strive for accuracy, but slight variations may occur due to lighting.
21. Why do some items look slightly used?
Because they are pre-owned items with character and history.
22. Are measurements provided accurate?
Yes, we provide measurements as accurately as possible.
23. Do you provide size charts?
General size references are provided when applicable.
24. Are international brands original?
Yes, authenticity is always verified.
25. Do items come with original tags?
Not all items include original tags.
26. How do you grade item condition?
We assess based on wear, fabric quality, and overall appearance.
27. What if I receive a defective item?
Please contact us immediately for assistance.
28. Are all items wearable immediately?
Yes, unless otherwise stated.
29. Do you sell rare or vintage pieces?
Yes, we specialise in rare and unique items.
30. Are items one-of-one?
Most items are unique and not repeated.
31. Can I request more photos?
Yes, you can contact us for additional images.
32. Do you check for authenticity?
Yes, all items go through verification.
33. Are items ironed before shipping?
Items are prepared neatly before shipping.
34. Will items shrink after washing?
Follow care instructions to avoid shrinkage.
35. Are outdoor items suitable for hiking?
Yes, many are functional for outdoor use.
3. Ordering Process (36–50)
36. How do I place an order?
Simply select your item and proceed to checkout.
37. Do I need an account to purchase?
No, guest checkout is available.
38. Can I cancel my order?
Orders cannot be cancelled once processed.
39. Can I change my order after payment?
Changes are not guaranteed after payment.
40. How long is checkout reservation?
Items are reserved only during active checkout.
41. Do you accept bulk orders?
Yes, please contact us directly.
42. Can I order via WhatsApp?
Yes, manual orders can be arranged.
43. How do I confirm my order is successful?
You will receive a confirmation notification.
44. Will I receive an order confirmation email?
Yes, upon successful payment.
45. What happens if payment fails?
You may retry or use another method.
46. Can I use discount codes?
Yes, if available.
47. Are prices negotiable?
Prices are generally fixed.
48. Do you offer promotions?
Yes, during selected periods.
49. Can I pre-order items?
Currently, pre-orders are not available.
50. What currencies do you accept?
MYR (Malaysian Ringgit).
4. Payment (51–60)
51. What payment methods are available?
Online banking, FPX, and other supported gateways.
52. Is payment secure?
Yes, all transactions are secured.
53. Do you accept COD?
No, we do not offer Cash on Delivery.
54. Can I pay via bank transfer?
Yes, where applicable.
55. Do you offer installment plans?
Not at the moment.
56. Will I get a receipt?
Yes, after successful payment.
57. What if I overpay?
We will refund the excess amount.
58. Can I combine payments?
Please contact us for assistance.
59. Are there hidden charges?
No, all charges are transparent.
60. Is SST included?
Where applicable.
5. Shipping & Delivery (61–80)
61. What courier do you use?
We use J&T Express and Pos Malaysia.
62. How long is delivery?
Typically 1–3 working days (West Malaysia).
63. Do you ship internationally?
Currently limited.
64. How much is shipping?
Calculated at checkout.
65. Do you provide tracking?
Yes, after dispatch.
66. When will my order be shipped?
Within 1–2 working days.
67. Can I change shipping address?
Before shipment only.
68. What if my parcel is delayed?
Contact courier or us for help.
69. What if parcel is lost?
We will assist in investigation.
70. Do you offer same-day delivery?
Not currently.
71. Can I self-collect?
By arrangement only.
72. Are items packed securely?
Yes, with proper packaging.
73. Do you ship on weekends?
Limited processing.
74. Can I request urgent delivery?
Subject to availability.
75. Do you combine shipping?
Yes, where possible.
76. What if item is damaged during shipping?
Contact us immediately.
77. Do you ship to East Malaysia?
Yes.
78. Are shipping fees refundable?
No.
79. Do you insure parcels?
Basic courier coverage applies.
80. Can I track in real-time?
Yes, via courier tracking.
6. Return, Refund & Policy (81–100)
81. Do you accept returns?
No returns are accepted.
82. Why no returns?
All items are checked before shipping.
83. Can I request exchange?
Not available.
84. What if wrong item received?
Contact us immediately.
85. What if item is defective?
We will review case-by-case.
86. Are refunds available?
Only under valid conditions.
87. How long refund process?
Within 3–7 working days.
88. Can I cancel after shipping?
No.
89. Do you guarantee satisfaction?
We strive to ensure quality.
90. What if I change my mind?
No refund or exchange.
91. Are sale items refundable?
No.
92. Do you accept size exchange?
No.
93. What if parcel returned to sender?
Reshipping fees apply.
94. Can I dispute charges?
Please contact us first.
95. Are items final sale?
Yes.
96. Do you offer warranty?
Not applicable.
97. Can I report an issue?
Yes, via contact details.
98. How fast do you respond?
Within 24 hours.
99. Do you update policies?
Yes, periodically.
100. Where can I read full policies?
On our website policy pages.