Return & Refund Policy

Effective Date: [Insert Date]

At Casual Fits MY, operated under WAN TERRACE SUPPLY RESOURCES (003703381-A), we take pride in delivering carefully curated premium bundle items. Each product is thoroughly inspected to ensure quality before it reaches our customers.

Due to the nature of our products, please read our policy carefully before making a purchase.

1. No Return & No Exchange Policy

All items sold are final.
We do not accept returns or exchanges for any reason including:

Change of mind
Incorrect sizing
Minor imperfections
Personal preference

As most of our items are pre-owned (bundle) and often one-of-one pieces, all sales are considered final.

2. Product Condition

All items are:

Carefully inspected before listing
Checked again before shipping
Clearly described with photos and details

Please note that minor signs of wear may be present due to the nature of pre-owned items.

3. Exceptions (If Applicable)

We only consider refund or resolution under the following conditions:

Wrong item received
Item significantly not as described
Major undisclosed defect

If any of the above applies, please contact us within 48 hours of receiving your order.

4. Refund Process (If Approved)

If your case is approved:

Refund will be processed within 3–7 working days
Refund will be issued via the original payment method
Shipping fees are non-refundable

5. Proof Requirement

To process any claim, customers must provide:

Clear photos of the item
Proof of issue
Order details

Failure to provide sufficient evidence may result in rejection of the claim.

6. Customer Responsibility

Customers are responsible for:

Reviewing item details before purchase
Ensuring correct sizing
Understanding the nature of bundle (pre-owned) items

7. Contact Us

For any issues or enquiries regarding your order, please contact us:

WAN TERRACE SUPPLY RESOURCES (003703381-A)
No. 56, Lorong Desa Melor 2,
Taman Desa Melor, Senawang,
70450 Negeri Sembilan, Malaysia

Phone: +6013-6342432
Email: iqwan08@gmail.com