Shipping Policy

Effective Date: [Insert Date]

At Casual Fits MY, operated under WAN TERRACE SUPPLY RESOURCES (003703381-A), we are committed to ensuring a smooth and reliable delivery experience for all customers.

1. Shipping Coverage

We currently ship to:

  • West Malaysia (Peninsular Malaysia)
  • East Malaysia (Sabah & Sarawak)

International shipping may be available upon request.

2. Courier Services

We use trusted courier partners:

  • J&T Express
  • Pos Malaysia

Courier selection may vary depending on location and availability.

3. Processing Time

  • Orders are processed within 1–2 working days after payment is confirmed
  • Orders placed on weekends or public holidays will be processed on the next working day

4. Delivery Time

Estimated delivery times:

  • West Malaysia: 1–3 working days
  • East Malaysia: 3–7 working days

Delivery times may vary due to courier delays, weather conditions, or peak seasons.

5. Shipping Fees

  • Shipping fees are calculated at checkout based on location and parcel weight
  • Any additional charges (if applicable) will be clearly displayed before payment

6. Tracking Information

  • A tracking number will be provided once your order has been shipped
  • Customers can track their parcel via the courier’s official website

7. Address Accuracy

Customers are responsible for providing accurate shipping details.

  • We are not responsible for failed deliveries due to incorrect or incomplete addresses
  • Any reshipping costs will be borne by the customer

8. Failed Delivery & Return to Sender

If a parcel is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Unclaimed parcel

Customers will be required to pay additional shipping fees for redelivery.

9. Damaged or Lost Parcels

  • If your parcel arrives damaged, please contact us within 48 hours with proof (photos)
  • In case of lost parcels, we will assist in filing a claim with the courier

Compensation is subject to courier investigation and policies.

10. Delays

While we strive to meet delivery timelines, we are not liable for delays caused by:

  • Courier service disruptions
  • Public holidays
  • Natural events or unforeseen circumstances

11. Contact Us

For any shipping-related enquiries, please contact:

WAN TERRACE SUPPLY RESOURCES (003703381-A)
No. 56, Lorong Desa Melor 2,
Taman Desa Melor, Senawang,
70450 Negeri Sembilan, Malaysia

Phone: +6013-6342432
Email: iqwan08@gmail.com